State Farm® Insurance Agent Jeff Sand

"Jeff and his team are amazing. My girlfriend was involved in a hit and run with our new vehicle and was very overwhelmed. She didn’t know what to do and honestly neither did I. We called Jeff and Kelsey on his team answered right away and walked us through the entire process step by step. While my girl friend phoned the police, Kelsey informed me that my policy would cover the cost of damages with a small deductible of $300. The damage was almost the entire left side of the car! $300 sucks to pay but it could of been so much worse. Kelsey was so nice and it really helped make the situation so much better for us. Kelsey also emailed me a list of mechanics!! Big thank you :)"

"I'm so glad my husband and I switched to Jeff and his team for out vehicle insurance policies! Jenn is an absolute delight and super efficient! Any time I have a question or concern, she is quick to respond; if she doesn't know the answer, she works diligently to find the answer and get back to me. Good Customer Service is difficult to come by these days but this team does not disappoint!!"

"First of all I've had multiple other insurance agencies over the years. And though I have not had an accident to report. I have to give Jeff with State Farm five stars. Him and his office are amazing anytime I reach out through text email or phone I talked to a real person never a bot. I I have personal access to all of my insurance information through a actual human correspondence with little to no delay. They are on it 100% if ever an issue with billing they communicate immediately we're most companies communicate you call back and wait on hold for hours sometimes getting disconnected or never getting a live person at all. This is not the case with State Farm at least in my experience I would recommend them to anyone I know and anyone I don't know you can look at my review from my previous insurance and put the pieces together to understand why I'm so appreciative of my current insurance. Thank you Jeff sand with my local State Farm you are amazing and we appreciate you greatly!!!!"

"The opposite of customer service and responsiveness when you have a claim! We have been customers since 2016 and we had our first house claim. We had our kitchen flood and I have been calling this agency since June. It is now late August and this is the first time I have spoken with Jeff. Still nothing repaired two months later."

"I reached out to Jeff Sand's agency over the weekend to make a bunch of policy changes. Jennifer connected with me this morning, and was very efficient and effectively make all the changes needed. She educated me on all the options, and acted quickly once I made the decisions on the policies needed. Jennifer is amazing! Thank you for providing such a seamless experience!"

"My family have been with State Farm since the 60’s and with Jeff for well over a decade. He and his staff are very knowledgeable and down to earth folks. They are patient and understanding with our many questions and requests and make sure we get every possible discount on our home and auto bundle. They really are our advocates. We haven’t had a claim in years but when we did, the process was very easy and fast. Highly recommended!"

"I reached out to Jeff for my home owners insurance needs. He offered a comprehensive review of my existing insurance, a great plan for insurance through State Farm and excellent and timely customer service from him and his office. He and his team are a pleasure to work with. I highly recommend them."

"Terrible customer service! Lack of response and attentiveness to a paying customer. I am still waiting for a $105 refund that they wrongly charged my account without even letting me know. I submitted forms in May opting out of PIP and underinsured bodily coverages but in September, they automatically charged my account over $100 more than my monthly rate for the coverage I did not want. I notified them immediately, was given conflicting timeframes from various employees for how long it'll take to process my refund (3 to 5 days, 1 - 2 weeks, and 30+ days) and over a month later I am STILL waiting for a refund. Jeff Sand finally replied to my email stating that it is such a complicated process because they have to rewrite my ENTIRE policy. Right, they make it sound as if they have to type a policy word for word on an ancient typewriter. Please.. Just submit my forms that I sent in 5 months ago into your computer system, make a few calls to billing or up the chain of command, and send me a check for my refund. I have since left State Farm and hope to never ever deal with them again once my refund issue is resolved. Everyone I've spoke to in the office is atrociously rude, incompetent, or both. Stay away from State Farm and find an insurance with better customer service and faster turnaround time when there is an issue."